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Terms That Govern Your too28 Account

Before you open an account or make a deposit via DANA, OVO, or GoPay, these terms set out what you can expect from us and what we ask of you. Access to too28 depends on local law and is available in eligible regions only.

Account eligibility rulesWallet deposit termsFair-use policyAccount suspension conditionsJurisdiction notice
too28 Terms That Govern Your too28 Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about an account action, our support team handles account and policy queries directly. Have your account ID and any wallet transaction reference ready before you reach out — it speeds things up.

Live Chat Start a chat session from your account dashboard. Our team handles account and terms queries and can pull up your wallet transaction history during the session.
Email Support Send your query with your account ID and the DANA, OVO, or GoPay transaction reference to our support address. Replies come through during active support hours.
In-Account Help Navigate to the Help section inside your account to submit a formal request about a terms dispute or to ask for a copy of your account activity log.
HOW WE HANDLE IT

Account Security and Data Practices

Your account data is held securely and used only to operate your account, process wallet transactions, and respond to support requests. We do not sell your personal details to third parties. Here is what that looks like in practice across the key areas.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of held data via the in-account Help section.
Cookie Use Cookies track your session state and wallet selection — for example, remembering your preferred deposit method between DANA, OVO, and GoPay — so you do not have to re-enter it each visit.
Account Security Login to too28 uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support with your account ID.
Requesting Changes To update registered personal details or to request account closure, go to Account Settings or submit a request through live chat. Identity verification applies before changes are processed.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, wallet use, and your rights as an account holder on too28.

Access to too28 depends on local law and the region you are in. These terms apply to all active accounts, but eligibility is governed by local regulations in your area, including players in Batam and Bandar Lampung.

No. Each person may hold one active account only. Multi-accounting is a breach of these terms and will result in account suspension. If you already have an account, do not open a second one.

If your account is suspended, we review the balance and any pending transactions. Funds confirmed as legitimately deposited are returned to the originating wallet after verification is complete.

Go to the Help section inside your account and submit a data request. We will confirm what personal information is stored and provide it in a readable format within our standard processing window.

Raise a dispute through live chat or email support and include your account ID plus the relevant wallet transaction reference — DANA, OVO, or GoPay — so our team can locate the specific record quickly.

When terms are updated, a notice appears on the too28 site and, where possible, via your registered contact. Continuing to use your account after that notice means you accept the updated terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.