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How too28 Handles Your Personal Information

Your account data, payment activity and device information are handled with a clear purpose — to run your too28 account and keep it secure.

Data collected only for account purposesDANA, OVO, GoPay activity kept privateYou can request access or deletionNo data sold to third partiesContact us any time for privacy queries

Explore the Lobby Read FAQ

What We Collect and Why It Matters

too28 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a too28 account, we collect the details you provide — name, contact information, date of birth and the payment method you choose, whether that is DANA, OVO or GoPay. We also record transaction references linked to your wallet activity so we can verify

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deposits and withdrawals against your account. Device data, such as your IP address and browser type, is gathered automatically to detect unusual access patterns and protect your account from unauthorised entry. We do not collect more than we need. Payment credentials — your DANA PIN, OVO
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account token or GoPay authorisation — are never stored on our servers; those are handled entirely within the respective wallet apps. Your data is used to process transactions, verify identity where required, deliver account communications and, where you have opted in, share relevant updates about what
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is running on the platform. We do not sell your personal information to external parties. Availability of our services depends on local law and eligible regions in Indonesia, and our data practices follow that same jurisdictional boundary.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us With Your Privacy Questions

If you have a question about what data we hold, want to correct something on your account, or need to make a formal data request, our support team is the right first step. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or via the help form on the contact page. We aim to acknowledge privacy requests within one business day and resolve them as quickly as the verification process allows.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at too28 is not a single setting — it runs across how we store information, how long we keep it, how cookies work on the platform, and how we respond when you ask us to act on your data. Each of these areas has a clear process, described below.

Account Security Your login is protected by OTP verification sent to your registered number. We flag unusual session activity automatically and lock access if something looks off, prompting a re-verification step before you can continue.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is being used. You can adjust cookie preferences in your browser settings; blocking analytics cookies does not affect account access.

Data Retention Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable rules. If you close your account, you can request confirmation of what is retained and why.

Your Rights and Requests You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion of your account data where local law and our obligations permit. Requests go through the support channels above and are handled with identity verification to protect your account.

Common Privacy Questions From too28 Account Holders

These are the questions we hear most often about how we handle personal data, wallet information and account access. If your question is not covered here, reach us through live chat or the help form.

No. When you pay via DANA, OVO or GoPay, the authorisation happens inside the wallet app. We only receive a transaction reference and status confirmation — your PIN and wallet token never reach our servers.

Send a data access request through the help form or by email — both are listed in your account settings under Help. We verify your identity first, then provide a summary of the data we hold on your account.

Yes. Submit a deletion request via live chat or the help form. We will confirm which data can be removed immediately and which must be retained for the period required under applicable rules, then action the rest.

Access is limited to team members who need it to process your transactions, verify your identity or respond to your support requests. We do not share your personal details with unrelated third parties or advertisers.

After account closure, we retain transaction records and identity data for the period required under applicable rules. You can request details of what is kept and for how long by contacting the support team directly.

Open your account settings and go to Communication Preferences. Uncheck the categories you want to stop, save the change, and we will stop sending those messages. The change takes effect on your next login cycle.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How too28 Handles Your Personal Information

Reach Us With Your Privacy Questions

How We Protect and Manage Your Account Data

Common Privacy Questions From too28 Account Holders

01 Does too28 store my DANA, OVO or GoPay account credentials?

02 How can I see what personal data too28 holds about me?

03 Can I ask too28 to delete my account data?

04 Who has access to my account information inside too28?

05 What happens to my data if I stop using too28?

06 How do I opt out of marketing communications from too28?

Privacy Policy

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