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What You Agree to When You Use too28

These legal terms set out how your account works, what data we hold, and what rights you have when accessing too28 from Indonesia.

Account TermsData & PrivacyCookie PolicyJurisdiction NoticeUser Rights
too28 What You Agree to When You Use too28
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data — including wallet details linked to DANA, OVO, or GoPay — is stored with encryption and access controls in place. We collect only what is needed to run your account, process transactions, and meet any legally required disclosures in Indonesia. You can request a copy of your data or ask us to correct inaccuracies at any time by contacting support.

Data Retention

We keep account and transaction records for the period required under applicable law. After that window closes, identifiable data is deleted or anonymised in line with our internal retention schedule.

Cookie Use

We use session and analytics cookies to keep your lobby state, remember your preferred payment method, and measure how pages perform. You can adjust cookie preferences through your browser settings at any time.

Account Security

Account access requires OTP verification sent to your registered mobile number. Any change to your linked e-wallet — DANA, OVO, or GoPay — triggers an additional identity check before the update is confirmed.

Data Request Contact

To request, correct, or remove personal data, contact our support team via live chat or email with your account ID. We aim to acknowledge data requests and respond within the legally required timeframe for Indonesia.

LEGAL CONTACT PATHS

How to Reach Us About Legal Queries

If you have a question about your rights under these terms, need to dispute a transaction processed through your OVO or GoPay wallet, or want to request a copy of the data we hold, our support team handles these through dedicated legal contact channels. Response times vary by query type, so include your account ID and the specific clause or transaction reference in your message.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your legal query and include your account ID. Available for Indonesia account holders where local access is permitted.

Email Support

Send legal queries, data requests or account dispute details to our support address. Attach any relevant transaction screenshots from DANA, OVO, or GoPay for faster handling.

Account Help Centre

Log into your account and navigate to Help to find policy documents, data request forms, and step-by-step instructions for raising a formal dispute or account review.

Frequently Asked Questions About Our Legal Terms

Below are the questions we hear most often about account terms, data rights, and how our policies work for Indonesia accounts. If your question is not covered here, reach out via live chat or email with your account details.

Yes, and your access is subject to local law and eligible regions. We recommend reviewing the terms before opening an account to confirm that access is permitted in your area.

Yes. Contact our support team via live chat or email, include your account ID, and specify that you are making a data access request. We will respond within the legally required window.

Linked wallet details are removed from active use once your account is closed. Transactional records may be retained for the period required by applicable law before being anonymised or deleted.

We notify you through the contact method registered to your account. Continuing to use the platform after an update takes effect means you have accepted the revised terms.

Go to Help inside your account, locate the transaction in question, and submit a dispute with the relevant GoPay, OVO, or DANA reference. Our team reviews each dispute and responds with a written outcome.

Session cookies are required for core account functions like login and lobby state. Analytics cookies can be declined through your browser settings without affecting your ability to access the platform.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.